Frequently Asked Questions

Is it free to call Music Minds Matter?

Yes, it is free to call the telephone number 0808 802 8008 (inside the UK) and to email

When is the service open?

The Music Minds Matter telephone number can be accessed 24/7.

The email inbox is checked regularly and responses are given within 48 hours.

What can I expect when I call Music Minds Matter?

You can expect to receive emotional support, information, guidance and signposting to additional services that may be of help. You may also be able to access additional support, such as counselling and advice on benefits, debt and legal issues.

Who will I be speaking to?

The person who answers your call or email will be a trained advisor who appreciates what some of the challenges of working in the music industry can be. Those who provide counselling are qualified and accredited.

Can I call multiple times, to receive emotional support?

Yes, there is no cap or limit to how many times you can get in touch with Music Minds Matter.

I’m the partner, friend or relative of someone working in music and I’d like to talk to someone. Can I call?

Of course, you can get in touch and receive emotional support and signposting through Music Minds Matter.

I’m a UK musician and I’m touring. Can I call from abroad? What are the costs?

Although the 0808 number is free to call in the UK, there may be costs associated with calling abroad. It’s best to check with your provider. 


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